From 6b143b1e76abbc9543079fb4ede5d0b0c9aa4398 Mon Sep 17 00:00:00 2001 From: DhruvaPatel-crest Date: Tue, 3 Dec 2024 15:22:07 +0530 Subject: [PATCH] updated readme as per review comments --- intercom/README.md | 10 ++++++---- 1 file changed, 6 insertions(+), 4 deletions(-) diff --git a/intercom/README.md b/intercom/README.md index 734e07d8372e4..fe382b79fbace 100644 --- a/intercom/README.md +++ b/intercom/README.md @@ -3,7 +3,7 @@ ## Overview [Intercom][1] is a customer communication platform that enables businesses to engage with their users through in-app messaging, email, and chat. It offers features like live chat, automated messaging, and customer support tools, making it easier for companies to provide personalized customer experiences. -The Intercom integration seamlessly collects admin activities, data events, conversations, news items, and ticket data, and ingests them into Datadog for comprehensive analysis using webhooks. +The Intercom integration seamlessly collects admin activities, data events, conversations, news items, and ticket data, and ingests them into Datadog for comprehensive analysis using [webhooks][6]. ## Setup @@ -21,11 +21,11 @@ Configure the Datadog endpoint to forward Intercom events as logs to Datadog. Se 2. Go to **Settings**. 3. In the Integrations section, select **Developer Hub**. 4. Click **New app**. - 5. Fill in the required details for your application, such as the name and associated workspace. + 5. Fill in the required details for your application, including the name and associated workspace. 6. Click **Create app**. - #### Configure webhook topics 1. Select Required permissions - 1. After creating the app, navigate to the *Authentication* section using the left-side menu and click **Edit** button in the upper-right corner. + 1. After creating the app, go to the *Authentication* section in the left-side menu, and click the **Edit** button in the top-right corner. 2. By default, all permissions are enabled. However, ensure that the following specific permissions are enabled: - Read admins - Read content data @@ -34,6 +34,7 @@ Configure the Datadog endpoint to forward Intercom events as logs to Datadog. Se - Read tickets 3. Click **Save**. 2. Select Webhook topics + ``` 1. Next, navigate to the **Webhooks** section using the left-side menu. 2. Enter the endpoint URL that was generated [here](#webhook-url-generation). 3. On the **Select a topic** dropdown menu, select the following webhook topics: @@ -81,4 +82,5 @@ For further assistance, contact [Datadog Support][5]. [2]: https://app.intercom.com/ [3]: https://developers.intercom.com/docs/webhooks [4]: https://app.datadoghq.com/integrations/intercom -[5]: https://docs.datadoghq.com/help/ \ No newline at end of file +[5]: https://docs.datadoghq.com/help/ +[6]: https://developers.intercom.com/docs/references/2.10/webhooks/webhook-models \ No newline at end of file