From 328f3738ed571c3d8d59d8525d8a34472c4f71e1 Mon Sep 17 00:00:00 2001 From: BeateRixen Date: Mon, 28 Oct 2024 09:55:56 +0100 Subject: [PATCH 01/14] updated support page --- .../additional-resources/contacting-support.md | 17 ++++++++--------- .../layouts/shortcodes/c8y-support-email.html | 1 + .../layouts/shortcodes/c8y-support-link.html | 1 + .../c8ydocs/layouts/shortcodes/c8y-support.html | 1 + .../layouts/shortcodes/email-c8y-info.html | 1 + .../shortcodes/link-c8y-tech-community.html | 1 + .../layouts/shortcodes/link-sag-cloud.html | 1 - 7 files changed, 13 insertions(+), 10 deletions(-) create mode 100644 themes/c8ydocs/layouts/shortcodes/c8y-support-email.html create mode 100644 themes/c8ydocs/layouts/shortcodes/c8y-support-link.html create mode 100644 themes/c8ydocs/layouts/shortcodes/c8y-support.html create mode 100644 themes/c8ydocs/layouts/shortcodes/email-c8y-info.html create mode 100644 themes/c8ydocs/layouts/shortcodes/link-c8y-tech-community.html delete mode 100644 themes/c8ydocs/layouts/shortcodes/link-sag-cloud.html diff --git a/content/additional-resources/contacting-support.md b/content/additional-resources/contacting-support.md index 06d43bfbd8..0844107acb 100644 --- a/content/additional-resources/contacting-support.md +++ b/content/additional-resources/contacting-support.md @@ -6,16 +6,15 @@ sector: - getting_started --- -Product support for {{< product-c8y-iot >}} is provided to licensed customers via our [{{< sag-portal >}}]({{< link-sag-portal >}}). Many services on this portal require that you have an account. If you do not yet have one, you can request it at [{{< link-sag-portal >}}register]({{< link-sag-portal >}}register). +Product support for {{< product-c8y-iot >}} is provided to licensed customers via the [{{< c8y-support >}}]({{< c8y-support-link >}}). The services on this portal require that you have an account. If you do not yet have one, you can send a request by email to [{{< c8y-support-email >}}]({{< c8y-support-email >}}). -Once you have an account, you can, for example: +Once you have an account, and depending on role-associated permissions, you can: -Download products, updates, and fixes. -Search the Knowledge Center for technical information and tips. -Subscribe to early warnings and critical alerts. -Open and update support incidents. -Add product feature requests. +- Download products. +- Search the Knowledge Base for articles. +- Open and update support tickets. +- Share product feedback. -If you are using {{< product-c8y-iot >}} on a trial basis, you can refer to our free {{< sag-dev-community >}} pages at [{{< link-sag-dev-community >}}]({{< link-sag-dev-community >}}) for information sources such as user forums and FAQs. +You can refer to {{< company-c8y >}}´s free [Tech Community]({{< link-c8y-tech-community >}}) pages for information sources such as user forums and FAQs. -If you are interested in acquiring a commercial license please contact us at [https://www.softwareag.com/en_corporate/platform/iot/cumulocity-iot-quickstart.html](https://www.softwareag.com/en_corporate/platform/iot/cumulocity-iot-quickstart.html). +If you are interested in acquiring a commercial license please contact us at [{{< email-c8y-info >}}]({{< email-c8y-info >}}). diff --git a/themes/c8ydocs/layouts/shortcodes/c8y-support-email.html b/themes/c8ydocs/layouts/shortcodes/c8y-support-email.html new file mode 100644 index 0000000000..7369696f85 --- /dev/null +++ b/themes/c8ydocs/layouts/shortcodes/c8y-support-email.html @@ -0,0 +1 @@ +{{- "support@cumulocity.com" -}} diff --git a/themes/c8ydocs/layouts/shortcodes/c8y-support-link.html b/themes/c8ydocs/layouts/shortcodes/c8y-support-link.html new file mode 100644 index 0000000000..d64bee3120 --- /dev/null +++ b/themes/c8ydocs/layouts/shortcodes/c8y-support-link.html @@ -0,0 +1 @@ +{{- "https://cumulocity.atlassian.net/servicedesk/customer/" -}} diff --git a/themes/c8ydocs/layouts/shortcodes/c8y-support.html b/themes/c8ydocs/layouts/shortcodes/c8y-support.html new file mode 100644 index 0000000000..b696d52a15 --- /dev/null +++ b/themes/c8ydocs/layouts/shortcodes/c8y-support.html @@ -0,0 +1 @@ +{{- "Cumulocity Support Portal" -}} diff --git a/themes/c8ydocs/layouts/shortcodes/email-c8y-info.html b/themes/c8ydocs/layouts/shortcodes/email-c8y-info.html new file mode 100644 index 0000000000..f14e0e03e1 --- /dev/null +++ b/themes/c8ydocs/layouts/shortcodes/email-c8y-info.html @@ -0,0 +1 @@ +{{- "info@cumulocity.com" -}} diff --git a/themes/c8ydocs/layouts/shortcodes/link-c8y-tech-community.html b/themes/c8ydocs/layouts/shortcodes/link-c8y-tech-community.html new file mode 100644 index 0000000000..e65f45aa4e --- /dev/null +++ b/themes/c8ydocs/layouts/shortcodes/link-c8y-tech-community.html @@ -0,0 +1 @@ +{{- "https://techcommunity.cumulocity.com/" -}} diff --git a/themes/c8ydocs/layouts/shortcodes/link-sag-cloud.html b/themes/c8ydocs/layouts/shortcodes/link-sag-cloud.html deleted file mode 100644 index 372ab197f9..0000000000 --- a/themes/c8ydocs/layouts/shortcodes/link-sag-cloud.html +++ /dev/null @@ -1 +0,0 @@ -{{- "https://www.softwareag.com/en_corporate/platform/iot/iot-analytics-platform.html" -}} From adc5882304fdae7ed05d189a83b00689c22c7111 Mon Sep 17 00:00:00 2001 From: BeateRixen Date: Tue, 29 Oct 2024 11:41:02 +0100 Subject: [PATCH 02/14] removed references to sag support --- .../edge-k8s-does-not-show-as-device-on-cloud.md | 2 +- content/enterprise-tenant/support-user-access.md | 2 +- themes/c8ydocs/layouts/shortcodes/sag-support.html | 1 - 3 files changed, 2 insertions(+), 3 deletions(-) delete mode 100644 themes/c8ydocs/layouts/shortcodes/sag-support.html diff --git a/content/edge-kubernetes/k8s-troubleshooting-bundle/edge-k8s-does-not-show-as-device-on-cloud.md b/content/edge-kubernetes/k8s-troubleshooting-bundle/edge-k8s-does-not-show-as-device-on-cloud.md index 3ffe3a639f..0b366fdae0 100644 --- a/content/edge-kubernetes/k8s-troubleshooting-bundle/edge-k8s-does-not-show-as-device-on-cloud.md +++ b/content/edge-kubernetes/k8s-troubleshooting-bundle/edge-k8s-does-not-show-as-device-on-cloud.md @@ -38,4 +38,4 @@ For more information see [Connecting Edge to the cloud](/edge-kubernetes/k8-edge * The specified cloud tenant domain is not reachable or incorrect. -If you must contact {{< sag-support >}}, include the output of the diagnostics dump. For more information about accessing diagnostic logs, see [Accessing logs](/edge-kubernetes/installing-edge-on-k8/#accessing-logs). +If you must contact [product support](/additional-resources/contacting-support/), include the output of the diagnostics dump. For more information about accessing diagnostic logs, see [Accessing logs](/edge-kubernetes/installing-edge-on-k8/#accessing-logs). diff --git a/content/enterprise-tenant/support-user-access.md b/content/enterprise-tenant/support-user-access.md index 2c9c66c427..c84c0419b0 100644 --- a/content/enterprise-tenant/support-user-access.md +++ b/content/enterprise-tenant/support-user-access.md @@ -15,7 +15,7 @@ The support user access feature enables {{< product-c8y-iot >}} platform provide {{< c8y-admon-req >}} To use this feature, support user access must be configured and the required support users must be created in the {{< management-tenant >}}. Contact your Operations team on how to configure this feature according to your needs. -On the {{< product-c8y-iot >}} public cloud instances, the support user functionality can only be used by the [{{< sag-support >}}](/additional-resources/contacting-support/) team for providing customer support. It is not available for {{< enterprise-tenant >}} customers to support their customers/subtenants. +On the {{< product-c8y-iot >}} public cloud instances, the support user functionality can only be used by the {{< company-c8y- >}} team for providing customer support. It is not available for {{< enterprise-tenant >}} customers to support their customers/subtenants. {{< /c8y-admon-req >}} diff --git a/themes/c8ydocs/layouts/shortcodes/sag-support.html b/themes/c8ydocs/layouts/shortcodes/sag-support.html deleted file mode 100644 index 1328c3c11e..0000000000 --- a/themes/c8ydocs/layouts/shortcodes/sag-support.html +++ /dev/null @@ -1 +0,0 @@ -{{- "Software AG Global Support" -}} From 24970911ef59fbe132dcfc62ffb308f836bea8e7 Mon Sep 17 00:00:00 2001 From: BeateRixen Date: Tue, 29 Oct 2024 11:44:47 +0100 Subject: [PATCH 03/14] Update support-user-access.md --- content/enterprise-tenant/support-user-access.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/enterprise-tenant/support-user-access.md b/content/enterprise-tenant/support-user-access.md index c84c0419b0..0da3fa131b 100644 --- a/content/enterprise-tenant/support-user-access.md +++ b/content/enterprise-tenant/support-user-access.md @@ -15,7 +15,7 @@ The support user access feature enables {{< product-c8y-iot >}} platform provide {{< c8y-admon-req >}} To use this feature, support user access must be configured and the required support users must be created in the {{< management-tenant >}}. Contact your Operations team on how to configure this feature according to your needs. -On the {{< product-c8y-iot >}} public cloud instances, the support user functionality can only be used by the {{< company-c8y- >}} team for providing customer support. It is not available for {{< enterprise-tenant >}} customers to support their customers/subtenants. +On the {{< product-c8y-iot >}} public cloud instances, the support user functionality can only be used by the {{< company-c8y >}} team for providing customer support. It is not available for {{< enterprise-tenant >}} customers to support their customers/subtenants. {{< /c8y-admon-req >}} From 65441b6f464a9005ea9a52434ddb1b214ca30127 Mon Sep 17 00:00:00 2001 From: Beate Rixen <90445236+BeateRixen@users.noreply.github.com> Date: Mon, 11 Nov 2024 14:46:17 +0100 Subject: [PATCH 04/14] Update themes/c8ydocs/layouts/shortcodes/c8y-support-link.html --- themes/c8ydocs/layouts/shortcodes/c8y-support-link.html | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/themes/c8ydocs/layouts/shortcodes/c8y-support-link.html b/themes/c8ydocs/layouts/shortcodes/c8y-support-link.html index d64bee3120..ba44ef9af9 100644 --- a/themes/c8ydocs/layouts/shortcodes/c8y-support-link.html +++ b/themes/c8ydocs/layouts/shortcodes/c8y-support-link.html @@ -1 +1 @@ -{{- "https://cumulocity.atlassian.net/servicedesk/customer/" -}} +{{- "https://cumulocity.com/support" -}} From 779e3583e01da3db93ad2f3d09597f2e96e53e21 Mon Sep 17 00:00:00 2001 From: Beate Rixen <90445236+BeateRixen@users.noreply.github.com> Date: Mon, 11 Nov 2024 15:41:23 +0100 Subject: [PATCH 05/14] Update themes/c8ydocs/layouts/shortcodes/c8y-support.html --- themes/c8ydocs/layouts/shortcodes/c8y-support.html | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/themes/c8ydocs/layouts/shortcodes/c8y-support.html b/themes/c8ydocs/layouts/shortcodes/c8y-support.html index b696d52a15..4f2a7c7c09 100644 --- a/themes/c8ydocs/layouts/shortcodes/c8y-support.html +++ b/themes/c8ydocs/layouts/shortcodes/c8y-support.html @@ -1 +1 @@ -{{- "Cumulocity Support Portal" -}} +{{- "Cumulocity Customer Service Desk" -}} From 4bddce8207bad6c517efbf2c1b9fc02a0ddcfed3 Mon Sep 17 00:00:00 2001 From: BeateRixen Date: Mon, 11 Nov 2024 15:46:04 +0100 Subject: [PATCH 06/14] Update contacting-support.md --- content/additional-resources/contacting-support.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/additional-resources/contacting-support.md b/content/additional-resources/contacting-support.md index 0844107acb..03c300d96e 100644 --- a/content/additional-resources/contacting-support.md +++ b/content/additional-resources/contacting-support.md @@ -6,7 +6,7 @@ sector: - getting_started --- -Product support for {{< product-c8y-iot >}} is provided to licensed customers via the [{{< c8y-support >}}]({{< c8y-support-link >}}). The services on this portal require that you have an account. If you do not yet have one, you can send a request by email to [{{< c8y-support-email >}}]({{< c8y-support-email >}}). +Product support for {{< product-c8y-iot >}} is provided to licensed customers via the [{{< c8y-support-portal >}}]({{< c8y-support-link >}}). The services on this portal require that you have an account. If you do not yet have one, you can send a request by email to [{{< c8y-support-email >}}]({{< c8y-support-email >}}). Once you have an account, and depending on role-associated permissions, you can: From 72636077224fa5eda9cb1ea4f40ed1e8b76a0ff3 Mon Sep 17 00:00:00 2001 From: BeateRixen Date: Mon, 11 Nov 2024 15:47:17 +0100 Subject: [PATCH 07/14] renamed short code --- themes/c8ydocs/layouts/shortcodes/c8y-support-portal.html | 1 + themes/c8ydocs/layouts/shortcodes/c8y-support.html | 1 - 2 files changed, 1 insertion(+), 1 deletion(-) create mode 100644 themes/c8ydocs/layouts/shortcodes/c8y-support-portal.html delete mode 100644 themes/c8ydocs/layouts/shortcodes/c8y-support.html diff --git a/themes/c8ydocs/layouts/shortcodes/c8y-support-portal.html b/themes/c8ydocs/layouts/shortcodes/c8y-support-portal.html new file mode 100644 index 0000000000..b696d52a15 --- /dev/null +++ b/themes/c8ydocs/layouts/shortcodes/c8y-support-portal.html @@ -0,0 +1 @@ +{{- "Cumulocity Support Portal" -}} diff --git a/themes/c8ydocs/layouts/shortcodes/c8y-support.html b/themes/c8ydocs/layouts/shortcodes/c8y-support.html deleted file mode 100644 index 4f2a7c7c09..0000000000 --- a/themes/c8ydocs/layouts/shortcodes/c8y-support.html +++ /dev/null @@ -1 +0,0 @@ -{{- "Cumulocity Customer Service Desk" -}} From 63689cb9ad84adf21383928716fc18d3fca81cb5 Mon Sep 17 00:00:00 2001 From: Beate Rixen <90445236+BeateRixen@users.noreply.github.com> Date: Thu, 5 Dec 2024 16:34:31 +0100 Subject: [PATCH 08/14] Update themes/c8ydocs/layouts/shortcodes/c8y-support-portal.html --- themes/c8ydocs/layouts/shortcodes/c8y-support-portal.html | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/themes/c8ydocs/layouts/shortcodes/c8y-support-portal.html b/themes/c8ydocs/layouts/shortcodes/c8y-support-portal.html index b696d52a15..4f2a7c7c09 100644 --- a/themes/c8ydocs/layouts/shortcodes/c8y-support-portal.html +++ b/themes/c8ydocs/layouts/shortcodes/c8y-support-portal.html @@ -1 +1 @@ -{{- "Cumulocity Support Portal" -}} +{{- "Cumulocity Customer Service Desk" -}} From bee0cc883885b642eb8a6ec7039ab420c3847a14 Mon Sep 17 00:00:00 2001 From: Beate Rixen <90445236+BeateRixen@users.noreply.github.com> Date: Thu, 5 Dec 2024 16:50:24 +0100 Subject: [PATCH 09/14] Update content/additional-resources/contacting-support.md --- content/additional-resources/contacting-support.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/additional-resources/contacting-support.md b/content/additional-resources/contacting-support.md index 03c300d96e..1d4326f4a8 100644 --- a/content/additional-resources/contacting-support.md +++ b/content/additional-resources/contacting-support.md @@ -8,7 +8,7 @@ sector: Product support for {{< product-c8y-iot >}} is provided to licensed customers via the [{{< c8y-support-portal >}}]({{< c8y-support-link >}}). The services on this portal require that you have an account. If you do not yet have one, you can send a request by email to [{{< c8y-support-email >}}]({{< c8y-support-email >}}). -Once you have an account, and depending on role-associated permissions, you can: +Once you have an account, and depending on role-associated permissions, you have the following options: - Download products. - Search the Knowledge Base for articles. From 3042465da67a075698c0950ca195df45feff5cf8 Mon Sep 17 00:00:00 2001 From: Beate Rixen <90445236+BeateRixen@users.noreply.github.com> Date: Thu, 5 Dec 2024 16:50:30 +0100 Subject: [PATCH 10/14] Update content/additional-resources/contacting-support.md --- content/additional-resources/contacting-support.md | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/content/additional-resources/contacting-support.md b/content/additional-resources/contacting-support.md index 1d4326f4a8..a3f7700f10 100644 --- a/content/additional-resources/contacting-support.md +++ b/content/additional-resources/contacting-support.md @@ -10,7 +10,9 @@ Product support for {{< product-c8y-iot >}} is provided to licensed customers vi Once you have an account, and depending on role-associated permissions, you have the following options: -- Download products. +- ** Support**: Access technical assistance, documentation, and submit support tickets. +- **Feedback**: Share your thoughts and suggestions to help improve features and user experience. +- **Managed Services**: Access premium platform management, monitoring solutions, and specialized support. - Search the Knowledge Base for articles. - Open and update support tickets. - Share product feedback. From 9fe0fa5751aa4d251eca4befe01f9c71f392f214 Mon Sep 17 00:00:00 2001 From: Beate Rixen <90445236+BeateRixen@users.noreply.github.com> Date: Thu, 5 Dec 2024 16:50:39 +0100 Subject: [PATCH 11/14] Update content/additional-resources/contacting-support.md --- content/additional-resources/contacting-support.md | 1 - 1 file changed, 1 deletion(-) diff --git a/content/additional-resources/contacting-support.md b/content/additional-resources/contacting-support.md index a3f7700f10..dd85069d82 100644 --- a/content/additional-resources/contacting-support.md +++ b/content/additional-resources/contacting-support.md @@ -14,7 +14,6 @@ Once you have an account, and depending on role-associated permissions, you have - **Feedback**: Share your thoughts and suggestions to help improve features and user experience. - **Managed Services**: Access premium platform management, monitoring solutions, and specialized support. - Search the Knowledge Base for articles. -- Open and update support tickets. - Share product feedback. You can refer to {{< company-c8y >}}´s free [Tech Community]({{< link-c8y-tech-community >}}) pages for information sources such as user forums and FAQs. From 2271550b22aecd979b4a5e5e76632510f368a051 Mon Sep 17 00:00:00 2001 From: Beate Rixen <90445236+BeateRixen@users.noreply.github.com> Date: Thu, 5 Dec 2024 16:50:47 +0100 Subject: [PATCH 12/14] Update content/additional-resources/contacting-support.md --- content/additional-resources/contacting-support.md | 1 - 1 file changed, 1 deletion(-) diff --git a/content/additional-resources/contacting-support.md b/content/additional-resources/contacting-support.md index dd85069d82..27f8f12923 100644 --- a/content/additional-resources/contacting-support.md +++ b/content/additional-resources/contacting-support.md @@ -14,7 +14,6 @@ Once you have an account, and depending on role-associated permissions, you have - **Feedback**: Share your thoughts and suggestions to help improve features and user experience. - **Managed Services**: Access premium platform management, monitoring solutions, and specialized support. - Search the Knowledge Base for articles. -- Share product feedback. You can refer to {{< company-c8y >}}´s free [Tech Community]({{< link-c8y-tech-community >}}) pages for information sources such as user forums and FAQs. From df2b458564e8ae10c2a31822c1cbe51ececea5f0 Mon Sep 17 00:00:00 2001 From: Beate Rixen <90445236+BeateRixen@users.noreply.github.com> Date: Thu, 5 Dec 2024 16:50:54 +0100 Subject: [PATCH 13/14] Update content/additional-resources/contacting-support.md --- content/additional-resources/contacting-support.md | 1 - 1 file changed, 1 deletion(-) diff --git a/content/additional-resources/contacting-support.md b/content/additional-resources/contacting-support.md index 27f8f12923..ff2e79bb6e 100644 --- a/content/additional-resources/contacting-support.md +++ b/content/additional-resources/contacting-support.md @@ -13,7 +13,6 @@ Once you have an account, and depending on role-associated permissions, you have - ** Support**: Access technical assistance, documentation, and submit support tickets. - **Feedback**: Share your thoughts and suggestions to help improve features and user experience. - **Managed Services**: Access premium platform management, monitoring solutions, and specialized support. -- Search the Knowledge Base for articles. You can refer to {{< company-c8y >}}´s free [Tech Community]({{< link-c8y-tech-community >}}) pages for information sources such as user forums and FAQs. From cf795e4581bbc26ec4f1e0aef8174bd81a8b95cf Mon Sep 17 00:00:00 2001 From: Beate Rixen Date: Thu, 5 Dec 2024 16:56:12 +0100 Subject: [PATCH 14/14] modified link --- content/additional-resources/contacting-support.md | 2 +- ...ink-c8y-tech-community.html => c8y-tech-community-link.html} | 0 2 files changed, 1 insertion(+), 1 deletion(-) rename themes/c8ydocs/layouts/shortcodes/{link-c8y-tech-community.html => c8y-tech-community-link.html} (100%) diff --git a/content/additional-resources/contacting-support.md b/content/additional-resources/contacting-support.md index ff2e79bb6e..2433e9bd73 100644 --- a/content/additional-resources/contacting-support.md +++ b/content/additional-resources/contacting-support.md @@ -14,6 +14,6 @@ Once you have an account, and depending on role-associated permissions, you have - **Feedback**: Share your thoughts and suggestions to help improve features and user experience. - **Managed Services**: Access premium platform management, monitoring solutions, and specialized support. -You can refer to {{< company-c8y >}}´s free [Tech Community]({{< link-c8y-tech-community >}}) pages for information sources such as user forums and FAQs. +You can refer to {{< company-c8y >}}´s free [Tech Community]({{< c8y-tech-community-link >}}) pages for information sources such as user forums and FAQs. If you are interested in acquiring a commercial license please contact us at [{{< email-c8y-info >}}]({{< email-c8y-info >}}). diff --git a/themes/c8ydocs/layouts/shortcodes/link-c8y-tech-community.html b/themes/c8ydocs/layouts/shortcodes/c8y-tech-community-link.html similarity index 100% rename from themes/c8ydocs/layouts/shortcodes/link-c8y-tech-community.html rename to themes/c8ydocs/layouts/shortcodes/c8y-tech-community-link.html