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Server connection unstable #8

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CWWhitney opened this issue May 19, 2023 · 2 comments
Open

Server connection unstable #8

CWWhitney opened this issue May 19, 2023 · 2 comments
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bug Something isn't working enhancement New feature or request help wanted Extra attention is needed

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@CWWhitney
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The https://agtools.app/decision_analysis/ website is unstable. Crashing and reloading a lot

The static html page is working fine https://htmlpreview.github.io/?https://github.com/CWWhitney/Decision_Analysis_Course/blob/main/Index.html#section-model_programming

@CWWhitney
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Working with Posit (new Rstudio name) support [Ticket #90570]

They ask for a number of files and more context data to help their analysis:

  • Error messages
  • Linux distribution and version: uname -a
  • Host environment description: hardware, local VM, Docker, hosted VM (e.g., AWS EC2 instance)
  • Version of Posit Connect (run this command: /opt/rstudio-connect/bin/connect --version)
  • System log file on Connect server (/var/log/messages or /var/log/syslog)
  • Posit Connect configuration file: /etc/rstudio-connect/rstudio-connect.gcfg
  • Is the database type in use SQLite (default) or Postgres?
  • your application logs from the Posit Connect App dashboard (Show Logs)
  • the specific output from the relevant job in the jobs directory in the Connect data directory (by default this is /var/lib/rstudio-connect, or whatever's set as DataDir in the configuration file)

They also ask for a HAR file of the network activity generated when the problem occurs - instructions for that:
https://support.posit.co/hc/en-us/articles/4413166624279

Some of this we were able to find but not all (there are not really 'error' messages or any real traceable issues, it is ususally just down or glitchy and then back up and running again a desperate day or perhaps hours later).

The syslog
syslog.txt

The Rstudio logs

rstudio-connect.234.0.1020.run_app.g2J8xkzZ7CoDzzMs.log

@CWWhitney CWWhitney self-assigned this Jun 13, 2023
@CWWhitney CWWhitney added bug Something isn't working enhancement New feature or request help wanted Extra attention is needed labels Jun 13, 2023
@CWWhitney
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Screenshot 2023-06-30 at 10 19 21

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