Transaction acknowledgement issue

[horca]

I'm not sure if this is the right place, but Microsoft support pointed me here. Feel free to direct me to the right place.

First thing: we don't use azure-service-bus-java, but the qpid-jms library to communicate with the Service Bus (premium tier).

Occasionally we get (a few messages out of tens of thousands a day) that a message transaction cannot be acked. The following errors can be found in Insights:

• Caused by: org.apache.qpid.jms.provider.ProviderException: Transaction is not declared Reference:5a340f1b-d7ae-41de-be7d-51b974ada1ba, TrackingId:de27835d-7c58-455b-83d4-0a6c6de8c3e0_G2S1, SystemTracker:gtm, Timestamp:2023-01-19T09:41:23 [condition = amqp:transaction:unknown-id]
• Caused by: org.apache.qpid.jms.provider.ProviderException: Transaction hasn't been declared yet, or has already been discharged [condition = amqp:transaction:unknown-id]
• Caused by: org.apache.qpid.jms.provider.ProviderException: Unknown error from remote peer

Potential causes, which turned out not to be the case:

• qpid-jms version (tried newer version, still same errors)
• 2 minutes transaction timeout (processing can take only few seconds and the error occurs)

Environment:

• Java 17
• Springboot + Spring JMS + qpid-jms
• Service Bus premium tier
• AKS, container image based on openjdk:17-jdk-slim

Could this problem be caused by a wrong consumer/producer configuration? Here is a link to a sample consumer/producer project whose JMS configuration corresponds to our production services.

• https://cloudfieldcz-my.sharepoint.com/:u:/g/personal/michal_horcicko_cloudfield_cz/EeozkLLYvodImxBZP5W5an8Bhp6H0LtrckNU4BPmsfY2QA?e=cRliMn

Again, if this repository is not the right place, please direct me somewhere more suited for solving this issue.

Tagging @miroslav-staffa for updates.