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Onboarding: display a clear message/CTA when website creation process fails #96827

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Robertght opened this issue Nov 27, 2024 · 1 comment
Open

Onboarding: display a clear message/CTA when website creation process fails #96827

Robertght opened this issue Nov 27, 2024 · 1 comment
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[Feature Group] Signup & Site Onboarding Tools for user registration and onboarding new users to the site. [Feature] Site Goals & Onboarding Paths The onboarding flows for all new sites. [Pri] Low [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Escalated to Product Ambassadors [Type] Bug

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@Robertght
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Quick summary

Coming from here and pfYzsZ-45-p2 I'm opening this report separately.

Steps to reproduce

N/A

@ellatrix if you remember more about this and what steps we can take to replicate, please edit this section.

What you expected to happen

To see a button to refresh or a message that the website creation process failed.

What actually happened

The screen remained stuck on loading with errors in the browser console:

Image

Impact

One

Available workarounds?

No and the platform is unusable

If the above answer is "Yes...", outline the workaround.

No response

Platform (Simple and/or Atomic)

No response

Logs or notes

No response
@Robertght Robertght added [Feature Group] Signup & Site Onboarding Tools for user registration and onboarding new users to the site. [Feature] Site Goals & Onboarding Paths The onboarding flows for all new sites. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug Needs triage Ticket needs to be triaged labels Nov 27, 2024
@Robertght Robertght removed the Needs triage Ticket needs to be triaged label Nov 27, 2024
@Robertght Robertght mentioned this issue Nov 27, 2024
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@Robertght Robertght changed the title Onboarding: display a clear message when website creation process fails Onboarding: display a clear message/CTA when website creation process fails Nov 27, 2024
@jartes jartes moved this from Needs Triage to In Triage in Automattic Prioritization: The One Board ™ Nov 27, 2024
@jartes
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jartes commented Nov 27, 2024

📌 REPRODUCTION RESULTS

  • Could Not Replicate

📌 FINDINGS/SCREENSHOTS/VIDEO

  • After following the steps on pfYzsZ-45-p2 I was not able to get the error.

📌 ACTIONS

  • Leaving as In Triage waiting for reproduction steps.
  • Lowering priority from High to Low.

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Labels
[Feature Group] Signup & Site Onboarding Tools for user registration and onboarding new users to the site. [Feature] Site Goals & Onboarding Paths The onboarding flows for all new sites. [Pri] Low [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Escalated to Product Ambassadors [Type] Bug
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Automattic Prioritization: The One Board ™
Status: In Triage
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@jartes @Robertght