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Accept dispute modal text implies that the fee will only be deducted if the dispute is accepted #7254

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Jinksi opened this issue Sep 22, 2023 · 2 comments · Fixed by #7374
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category: projects For any issues which are part of any project, including bugs, enhancements, etc. component: disputes Issues related to Disputes component: transaction details Issues related to Transaction Details

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@Jinksi
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Jinksi commented Sep 22, 2023

Reported in #7093 (comment)

The text in the Accept dispute modal below implies that the fee will be deducted only once they've accepted, yet the deduction has already occurred (Stripe docs ref).

I've suggested a replacement below as inspiration:

-The disputed amount will be returned to the cardholder, with a %s dispute fee deducted from your account.
+The disputed amount and the %s dispute fee will not be returned to you.

This also affects the "Steps to resolve" accept tooltip text.

-Accepting this dispute will automatically close it. The account will be charged a %s fee, and the disputed amount will be refunded to the cardholder.
+Accepting this dispute will automatically close it. The disputed amount and the %s dispute fee will not be returned to you.
@Jinksi Jinksi added category: projects For any issues which are part of any project, including bugs, enhancements, etc. component: disputes Issues related to Disputes component: transaction details Issues related to Transaction Details labels Sep 22, 2023
@Jinksi Jinksi changed the title Accept dispute modal text implies that the fee will only be deducted if they accept the dispute. Accept dispute modal text implies that the fee will only be deducted if the dispute is accepted Sep 22, 2023
@haszari
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haszari commented Oct 4, 2023

@nikkivias can you review @Jinksi 's suggested tweaks to wording and make sure there's no issues?

If anyone (Helix) picks this up, please prototype and show the changes in context (screenshots/vids) so it's easy for design & product to review.

@nikkivias
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@Jinksi @haszari text for both places looks good, thank you

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Labels
category: projects For any issues which are part of any project, including bugs, enhancements, etc. component: disputes Issues related to Disputes component: transaction details Issues related to Transaction Details
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