From 6de7a859a42f85406f538bd58800189947207ba2 Mon Sep 17 00:00:00 2001 From: ss-orlova <95080242+ss-orlova@users.noreply.github.com> Date: Mon, 16 Oct 2023 16:02:02 +0300 Subject: [PATCH 1/7] Add an article about using AdGuard VPN in problematic countries Linked to https://github.com/AdguardTeam/KnowledgeBaseVPN/issues/137 --- docs/general/vpn-issues.md | 32 ++++++++++++++++++++++++++++++++ 1 file changed, 32 insertions(+) create mode 100644 docs/general/vpn-issues.md diff --git a/docs/general/vpn-issues.md b/docs/general/vpn-issues.md new file mode 100644 index 000000000..f6308f024 --- /dev/null +++ b/docs/general/vpn-issues.md @@ -0,0 +1,32 @@ +--- +title: 'How to use AdGuard VPN in countries with Internet restrictions' +sidebar_position: 10 +--- + +In certain regions, such as China, Iran, and Russia, users might have problems connecting to AdGuard VPN. Here are the options that might help. + +## Accessing AdGuard VPN’s website + +If adguard-vpn.com is not accessible, use the mirror websites: [adguard-vpn.info](https://adguard-vpn.info/welcome.html) or [adguardvpn-help.com](https://adguardvpn-help.com/welcome.html). + +:::info + +To avoid potential phishing or malicious websites, only follow mirror links provided in this Knowledge base or by the AdGuard VPN support team. + +::: + +## Other useful tips + +- Always make sure that you are using the latest version of AdGuard VPN, as updates typically include vital fixes and enhancements. + +- Use AdGuard VPN’s full apps instead of browser extensions for a more robust and stable connection. + +- If you encounter problems connecting to a particular location, try connecting to an alternative one. If all locations fail to respond, restart the app to refresh the server list. + +- Try switching between mobile data and Wi-Fi: the problem may be network-specific. + +- If you use AdGuard VPN alongside AdGuard Ad Blocker on mobile, ensure that the *General* or *VPN* operating mode is selected in the app settings. + +- If you have connectivity issues, do not enable *Use QUIC* in *Advanced settings*. + +If all else fails, don't hesitate to reach out to our support team at support@adguard-vpn.com for further assistance. From 7cf91a3ced5505a66dc338401d31ac626c26325c Mon Sep 17 00:00:00 2001 From: ss-orlova <95080242+ss-orlova@users.noreply.github.com> Date: Wed, 18 Oct 2023 17:00:35 +0300 Subject: [PATCH 2/7] Fix mirror link --- docs/general/vpn-issues.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/general/vpn-issues.md b/docs/general/vpn-issues.md index f6308f024..090744fd8 100644 --- a/docs/general/vpn-issues.md +++ b/docs/general/vpn-issues.md @@ -7,7 +7,7 @@ In certain regions, such as China, Iran, and Russia, users might have problems c ## Accessing AdGuard VPN’s website -If adguard-vpn.com is not accessible, use the mirror websites: [adguard-vpn.info](https://adguard-vpn.info/welcome.html) or [adguardvpn-help.com](https://adguardvpn-help.com/welcome.html). +If adguard-vpn.com is not accessible, try using a [mirror website](https://adguardvpn-help.com/). :::info From 858df94ffcec4659ec8c21e6256fc368285c0c32 Mon Sep 17 00:00:00 2001 From: ss-orlova <95080242+ss-orlova@users.noreply.github.com> Date: Wed, 18 Oct 2023 19:46:08 +0300 Subject: [PATCH 3/7] Add instructions for downloading the app --- docs/general/vpn-issues.md | 29 ++++++++++++++++++++++++++++- 1 file changed, 28 insertions(+), 1 deletion(-) diff --git a/docs/general/vpn-issues.md b/docs/general/vpn-issues.md index 090744fd8..2d4db342c 100644 --- a/docs/general/vpn-issues.md +++ b/docs/general/vpn-issues.md @@ -7,7 +7,7 @@ In certain regions, such as China, Iran, and Russia, users might have problems c ## Accessing AdGuard VPN’s website -If adguard-vpn.com is not accessible, try using a [mirror website](https://adguardvpn-help.com/). +If adguard-vpn.com is not accessible, try using the [mirror website](https://adguardvpn-help.com/). :::info @@ -15,6 +15,33 @@ To avoid potential phishing or malicious websites, only follow mirror links prov ::: +## Downloading the app + +### AdGuard VPN for iOS + +If don't see AdGuard VPN in your App Store, try changing your Apple ID country: + +1. Open the App Store and tap your profile picture. +2. Tap your name, then tap *Country/Region*. +3. Tap *Change Country or Region*. +4. Select a country, then accept the terms and conditions. + +[Alternative ways](https://support.apple.com/en-us/HT201389) + +After changing the region, [install AdGuard VPN](https://apps.apple.com/us/app/adguard-vpn-unlimited-fast/id1525373602). + +### AdGuard VPN for Android + +If you have problems with Google Play, download the APK file from [AdGuard VPN's mirror website](https://adguardvpn-help.com/android/overview.html). + +### AdGuard VPN for Mac + +Download the installation file from [AdGuard VPN's mirror website](https://adguardvpn-help.com/windows/overview.html). + +### AdGuard VPN for Windows + +Download the installation file from [AdGuard VPN's mirror website](https://adguardvpn-help.com/mac/overview.html). + ## Other useful tips - Always make sure that you are using the latest version of AdGuard VPN, as updates typically include vital fixes and enhancements. From 557a44aacedc26f42ff986a36e4bdd878500e656 Mon Sep 17 00:00:00 2001 From: ss-orlova <95080242+ss-orlova@users.noreply.github.com> Date: Wed, 18 Oct 2023 19:49:25 +0300 Subject: [PATCH 4/7] FIx md --- docs/general/vpn-issues.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/docs/general/vpn-issues.md b/docs/general/vpn-issues.md index 2d4db342c..2f574db88 100644 --- a/docs/general/vpn-issues.md +++ b/docs/general/vpn-issues.md @@ -22,9 +22,9 @@ To avoid potential phishing or malicious websites, only follow mirror links prov If don't see AdGuard VPN in your App Store, try changing your Apple ID country: 1. Open the App Store and tap your profile picture. -2. Tap your name, then tap *Country/Region*. -3. Tap *Change Country or Region*. -4. Select a country, then accept the terms and conditions. +1. Tap your name, then tap *Country/Region*. +1. Tap *Change Country or Region*. +1. Select a country, then accept the terms and conditions. [Alternative ways](https://support.apple.com/en-us/HT201389) From 5da33aff80ad36e00c8c3628e5d909ccd4716b64 Mon Sep 17 00:00:00 2001 From: ss-orlova <95080242+ss-orlova@users.noreply.github.com> Date: Fri, 20 Oct 2023 12:22:35 +0300 Subject: [PATCH 5/7] Update docs/general/vpn-issues.md Co-authored-by: Helen <58733007+el-termikael@users.noreply.github.com> --- docs/general/vpn-issues.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/general/vpn-issues.md b/docs/general/vpn-issues.md index 2f574db88..372f9cb1d 100644 --- a/docs/general/vpn-issues.md +++ b/docs/general/vpn-issues.md @@ -46,7 +46,7 @@ Download the installation file from [AdGuard VPN's mirror website](https://adgua - Always make sure that you are using the latest version of AdGuard VPN, as updates typically include vital fixes and enhancements. -- Use AdGuard VPN’s full apps instead of browser extensions for a more robust and stable connection. +- Use AdGuard VPN’s full-fledged apps instead of browser extensions for a more robust and stable connection. - If you encounter problems connecting to a particular location, try connecting to an alternative one. If all locations fail to respond, restart the app to refresh the server list. From 2cf17be9364c2d3b2e9251c8ce507b2e0dd86a8d Mon Sep 17 00:00:00 2001 From: ss-orlova <95080242+ss-orlova@users.noreply.github.com> Date: Fri, 20 Oct 2023 12:22:43 +0300 Subject: [PATCH 6/7] Update docs/general/vpn-issues.md Co-authored-by: Helen <58733007+el-termikael@users.noreply.github.com> --- docs/general/vpn-issues.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/general/vpn-issues.md b/docs/general/vpn-issues.md index 372f9cb1d..71ce3d126 100644 --- a/docs/general/vpn-issues.md +++ b/docs/general/vpn-issues.md @@ -48,7 +48,7 @@ Download the installation file from [AdGuard VPN's mirror website](https://adgua - Use AdGuard VPN’s full-fledged apps instead of browser extensions for a more robust and stable connection. -- If you encounter problems connecting to a particular location, try connecting to an alternative one. If all locations fail to respond, restart the app to refresh the server list. +- If you encounter problems connecting to a particular location, try connecting to another one. If all locations fail to respond, restart the app to refresh the server list. - Try switching between mobile data and Wi-Fi: the problem may be network-specific. From 20cacbcb106fb255306bb16d2d54f7cbd316f043 Mon Sep 17 00:00:00 2001 From: ss-orlova <95080242+ss-orlova@users.noreply.github.com> Date: Fri, 20 Oct 2023 12:27:05 +0300 Subject: [PATCH 7/7] Update vpn-issues.md --- docs/general/vpn-issues.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/general/vpn-issues.md b/docs/general/vpn-issues.md index 2f574db88..fb9da7c8d 100644 --- a/docs/general/vpn-issues.md +++ b/docs/general/vpn-issues.md @@ -19,7 +19,7 @@ To avoid potential phishing or malicious websites, only follow mirror links prov ### AdGuard VPN for iOS -If don't see AdGuard VPN in your App Store, try changing your Apple ID country: +If don't see AdGuard VPN in your App Store, try changing the country or region in your Apple ID settings: 1. Open the App Store and tap your profile picture. 1. Tap your name, then tap *Country/Region*.