Merge pull request #138 from AdguardTeam/vpn-issues

Add an article about using AdGuard VPN in problematic countries

docs/general/vpn-issues.md

@@ -0,0 +1,59 @@
+---
+title: 'How to use AdGuard VPN in countries with Internet restrictions'
+sidebar_position: 10
+---
+
+In certain regions, such as China, Iran, and Russia, users might have problems connecting to AdGuard VPN. Here are the options that might help.
+
+## Accessing AdGuard VPN’s website
+
+If adguard-vpn.com is not accessible, try using the [mirror website](https://adguardvpn-help.com/).
+
+:::info
+
+To avoid potential phishing or malicious websites, only follow mirror links provided in this Knowledge base or by the AdGuard VPN support team.
+
+:::
+
+## Downloading the app
+
+### AdGuard VPN for iOS
+
+If don't see AdGuard VPN in your App Store, try changing the country or region in your Apple ID settings:
+
+1. Open the App Store and tap your profile picture.
+1. Tap your name, then tap *Country/Region*.
+1. Tap *Change Country or Region*.
+1. Select a country, then accept the terms and conditions.
+
+[Alternative ways](https://support.apple.com/en-us/HT201389)
+
+After changing the region, [install AdGuard VPN](https://apps.apple.com/us/app/adguard-vpn-unlimited-fast/id1525373602).
+
+### AdGuard VPN for Android
+
+If you have problems with Google Play, download the APK file from [AdGuard VPN's mirror website](https://adguardvpn-help.com/android/overview.html).
+
+### AdGuard VPN for Mac
+
+Download the installation file from [AdGuard VPN's mirror website](https://adguardvpn-help.com/windows/overview.html).
+
+### AdGuard VPN for Windows
+
+Download the installation file from [AdGuard VPN's mirror website](https://adguardvpn-help.com/mac/overview.html).
+
+## Other useful tips
+
+- Always make sure that you are using the latest version of AdGuard VPN, as updates typically include vital fixes and enhancements.
+
+- Use AdGuard VPN’s full-fledged apps instead of browser extensions for a more robust and stable connection.
+
+- If you encounter problems connecting to a particular location, try connecting to another one. If all locations fail to respond, restart the app to refresh the server list.
+
+- Try switching between mobile data and Wi-Fi: the problem may be network-specific.
+
+- If you use AdGuard VPN alongside AdGuard Ad Blocker on mobile, ensure that the *General* or *VPN* operating mode is selected in the app settings.
+
+- If you have connectivity issues, do not enable *Use QUIC* in *Advanced settings*.
+
+If all else fails, don't hesitate to reach out to our support team at [email protected] for further assistance.