The application crashes after 20 minutes of operation.

[Eksol]

Please answer the following questions for yourself before submitting an issue.

• I checked the knowledge base and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.10

Operating mode

Integration with AdGuard

Which DNS server do you use?

AdGuard DNS

DNS protocol

None

Custom DNS

No response

Environment

- OS: Android 8.1.0 MIUI MiRoom 10.3.2
- Device: MiPad 4 Plus

Root access

• yes, I have it

Issue Details

After 20 minutes work for youtube, the VPN connection is loss. The tray shows that the connection is stable. You open the AdguardVPN application and the application crashes.

Expected Behavior

The application is expected to operate stably.

Actual Behavior

The application crashes.

Screenshots

Screenshot 1

Additional Information

Logs have been sent to [email protected]

[Eksol]

error log

java.lang.RuntimeException: Adding window failed
at android.view.ViewRootImpl.setView(ViewRootImpl.java:764)
at android.view.WindowManagerGlobal.addView(WindowManagerGlobal.java:356)
at android.view.WindowManagerImpl.addView(WindowManagerImpl.java:94)
at android.app.ActivityThread.handleResumeActivity(ActivityThread.java:3716)
at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2901)
at android.app.ActivityThread.-wrap11(Unknown Source:0)
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1616)
at android.os.Handler.dispatchMessage(Handler.java:106)
at android.os.Looper.loop(Looper.java:173)
at android.app.ActivityThread.main(ActivityThread.java:6651)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:547)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:822)
Caused by: android.os.DeadObjectException: Transaction failed on small parcel; remote process probably died
at android.os.BinderProxy.transactNative(Native Method)
at android.os.BinderProxy.transact(Binder.java:774)
at android.view.IWindowSession$Stub$Proxy.addToDisplay(IWindowSession.java:791)
at android.view.ViewRootImpl.setView(ViewRootImpl.java:752)
... 12 more

[Versty]

@Eksol Thank you for reporting!

In order to investigate this problem, we would like to take a look at the logs and system bug report from your device.
Please follow the steps below:

1. Enable debug logging:
   Settings -> General -> Advanced -> Logging level -> Extended.

2. Wait for the crash to be reproduced, then remember the exact time it happened.

3. Collect application logs:
   Settings -> General -> Advanced -> Export logs and system info.

4. Collect system logs according to this guide.

5. Send both files to [email protected]:

   • include [android] keyword and 492 in the subject of your email
   • specify the exact time when the issue occurred

[Versty]

@Eksol Have you sent logs?

[Eksol]

@Eksol Have you sent logs?

send

[Versty]

@Eksol Unfortunately, the default level of logging is not enough to figure out the cause of the crash.
Please follow the steps from the comment above.

[Versty]

@Eksol any updates?

[Eksol]

any updates?

I reinstalled the firmware on my tablet. The problem went away. I don't know why this happened. Last time, vpn adguard crashed and the network stopped working.
There are other problems now.
Low speed.

[Versty]

@Eksol

I reinstalled the firmware on my tablet. The problem went away.

Glad to hear that the problem is resolved.

Please keep the Send anonymous crash reports option enabled, so we could have a crash log in case the crash happens again.

Let's discuss problems with low speed in separate issue #498