Take a lot of time to Open and Location Not found

[khafan11]

Please answer the following questions for yourself before submitting an issue.

• I checked the knowledge base and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.8 nighly 2

Operating mode

VPN

Which DNS server do you use?

Default

DNS protocol

None

Custom DNS

No response

Environment

- OS:Android 14
- Device: Vivo Y55 5G

Root access

• yes, I have it

Issue Details

Steps to reproduce:
1.Open AdGuardVPN
2.Swap up to see Location

Expected Behavior

App should be open Fast ! and load the location

Actual Behavior

It's Take 30 Seconds to open app !! and show blank page for 30 sec
and location not load !
this version has this issues

Screenshots

Screen Record

Screenrecording_20240411_153124.mp4

Additional Information

No response

[maxikuzmin]

@khafan11 could you please clarify, is this repeated on the 2.8 release version of AdGuard VPN?

[khafan11]

@khafan11 could you please clarify, is this repeated on the 2.8 release version of AdGuard VPN?

Unfortunately, version 2.8 beta 1 still has the same problem
V2.8.79

Screen Record

Screenrecording_20240422_225050.mp4

[maxikuzmin]

@khafan11 it would be nice to get your logs.

• Enable debug logging:

Settings -> General -> Advanced -> Logging level -> Debug

• Reproduce the issue, then remember the exact time when it happened

• Collect logs:

Settings -> General -> Advanced -> Export logs and system info

• Sent this file to [email protected]:

mention the 438 number in the subject
specify the exact time when the issue occurred

[khafan11]

@maxikuzmin Done

[khafan11]

Still the same with V2.8.1 nightly 4

[maxikuzmin]

@khafan11 we need some more time, please wait a little longer

[maxikuzmin]

@khafan11 could you please clarify, after a long download does the app work?

Also could you please try the same steps on other networks? With WiFi or other mobile network

[khafan11]

@maxikuzmin I'm having trouble connecting right now :D I haven't had a chance to do a long download with it at the moment
But before, as far as I remember, sometimes the program was closed immediately
That's why I activated the watchdog, Sometimes it works properly when connected, it was always connected for days without interruption
It was much more likely to close the program if adguard was used at the same time with Integrated mode
I am in Iran and Iran's internet is one of the most limited in the world
Maybe the path where the list of locations is loaded in the program is blocked in Iran and that is why the program performs so badly.
I did this test with mobile data
It makes no difference Again, it took almost 30 seconds until the white screen went away and the list of locations did not load
With version 2.8.1 nightly 5

[khafan11]

I did this test with mobile data It makes no difference Again, it took almost 30 seconds until the white screen went away and the list of locations did not load With version 2.8.1 nightly 5

Screen Record

Screenrecording_20240515_171948.mp4

[maxikuzmin]

@khafan11 long loading time is possible due to bad internet connection. Do you have a way to test this on a fast internet connection? WiFi maybe?

Unfortunately the video is still unavailable

[khafan11]

The above post that I tested is 4G
Its speed is 50+ Mbps
The ADSL Wi-Fi speed I have is 20 Mbps
The average speed in Iran is the same

@khafan11 long loading time is possible due to bad internet connection. Do you have a way to test this on a fast internet connection? WiFi maybe?

Unfortunately the video is still unavailable

[maxikuzmin]

@khafan11 in the video you still couldn't connect to the location. Are you able to connect to the location in the end or not?

[maxikuzmin]

@khafan11 for example, in the browser - do pages load quickly? Is the problem only with AdGuard VPN?
Have you tried it with few WiFi or operators?

[khafan11]

@maxikuzmin Unfortunately, the problem is only related to AdGuard VPN
Sorry for not taking a full video
Now I recorded a more complete video that is clear, although it was too long
Previously, after several attempts, it might connect and the list of servers was also load, and in Quic mode it had a very good speed, but now
Iran's Internet restrictions have intensified and may not be connected at all
Yes, browsing is done quickly
At the end of this video, I could not connect and even the program did not respond to disconnect and I had to stop recording...

More Screen Record

video_20240527_192954_edit.mp4

[maxikuzmin]

@khafan11 we are still investigating the issue.

Could you please try connecting to the location in AdGuard VPN on another device?

We're trying to figure out if this is a global issue in Iran, or just with your device

[khafan11]

@maxikuzmin
I took this test just now with Xiaomi redmi note 8t

Device info


The result was exactly like my device The list of locations does not load and it took 30 seconds to open the app

I am connected to adguard vpn on Linux right now and I am satisfied with the speed
If I enter AGvpn with another VPN on Android, the list of locations is loaded and I can connect to them immediately...

Even More Screen Record

video_20240606_163402.mp4

[khafan11]

What I realized now is that
I can't even login (the login address is probably blocked by Iran's firewall)

[maxikuzmin]

@khafan11 we are trying to gather feedback from other Iranian users to see if the problem is global or not

Please wait

[khafan11]

I don't know how you want to collect feedback
With the knowledge I have of Iranians, you don't have much chance to get feedback from them :)
They often do not care about anything :D
Although the fact that now most of them use v2ray is also effective

[khafan11]

@maxikuzmin I have tested with Irancell and Rightel internet operators ( data mobile ) and it works well and the list is loaded and can be connected easily (although it may take some time, but it will still load) It seems that because they support IPv6, they connect very quickly
But the Internet of TCI (Telecommunication Company of Iran), which is my main Internet, the list of locations does not load and there is this problem.
Mobile internet networks are the most used among Iranians

One thing I discovered now
The problem of the app being white for 30 seconds is definitely due to an interference with the internet on the phone
When I turn off the internet, the program starts up immediately
But if I open the app with Datamobile turned on, the same things happen again and it takes a time to open the app

Start up Screen Record

Screenrecording_20240615_101802.mp4

[maxikuzmin]

@khafan11 you are right - if you see a white screen for a long time, it means that there is a problem with the internet connection. Am I right that the problem is not repeated with Irancell and Rightel?

[khafan11]

@maxikuzmin Yes, exactly
Now with the rightel that I have, the list of countries is loaded ( Sometimes it takes some time, but it will load ) and can be connected ( It was loaded much faster with Irancell )
But TCI is not like that

TCI (Telecommunication Company of Iran)

Screenrecording_20240620_153643.mp4

[maxikuzmin]

@khafan11 well, if the problem is only with one operator, we can't help. You'll have to change operators so that there is no interference with your internet connection, otherwise the problem can't be fixed

[khafan11]

@maxikuzmin I can use AG VPN on Linux and Windows with the same TCI internet , but not on Android! How it can't be fix !?!
The TCI It is the largest home internet operator in Iran It has more than 15 million users

This sentence is one of Adguard's team!!

There is no difference in usage AG VPN on any OS/platform if you're connecting from Iran.

[maxikuzmin]

@khafan11 let us try the following just in case:

Upload logs from both devices (phone and PC) at the same time when AdGuard VPN is running on one and not on the other. Follow the instruction I sent earlier. Don't forget to specify the time.

Let's try to compare what happens in both cases

[khafan11]

@maxikuzmin
Done , i was send it right now
I also put the Linux log in the same android zip file in the linuxCLI folder

I started both connection at the same time at 16:11

[maxikuzmin]

@khafan11 thanks, we'll look into the logs

[maxikuzmin]

@khafan11 we will need some more time, please wait

[maxikuzmin]

@khafan11 in the upcoming 2.10 update we have improved some settings that may affect the speed in your country, please update after the update is released and check again

[khafan11]

@maxikuzmin I'm on nightly version 2.11
Does this version not include these changes?

[maxikuzmin]

@khafan11 version 2.10 has been released. Have you tried it again?

[khafan11]

@maxikuzmin Unfortunately, it still does not work properly on TCI Iran isp
But on Rightel and Irancell, the list of servers is loaded quickly
But TCI is the same as before!, the list of servers is displayed again on Linux, but not on Android (tci).

If I first load the list of servers with another internet and then connect to the tci internet again, if I connect to one of the servers, it will not be disconnected unless I disconnect it myself (this time I was doing this so that I could at least use it)
But the problem is that now more than 90% of the servers do not connect at all, now I think the number of servers that I can connect to ( Irancell and Rightel, TCI) has reached less than 15! Now, for example, I am connected to Sweden But I can't connect to Norway, Finland, Germany, etc

I don't know, maybe the relay you use to connect to the servers is blocked in Iran
Because of this, most of the servers are unusable

[khafan11]

@maxikuzmin Unfortunately, it still does not work properly on TCI Iran isp But on Rightel and Irancell, the list of servers is loaded quickly But TCI is the same as before!, the list of servers is displayed again on Linux, but not on Android (tci).

If I first load the list of servers with another internet and then connect to the tci internet again, if I connect to one of the servers, it will not be disconnected unless I disconnect it myself (this time I was doing this so that I could at least use it) But the problem is that now more than 90% of the servers do not connect at all, now I think the number of servers that I can connect to ( Irancell and Rightel, TCI) has reached less than 15! Now, for example, I am connected to Sweden But I can't connect to Norway, Finland, Germany, etc

I don't know, maybe the relay you use to connect to the servers is blocked in Iran Because of this, most of the servers are unusable