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connectcases.json
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connectcases.json
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{
"smithy": "2.0",
"shapes": {
"com.amazonaws.connectcases#AccessDeniedException": {
"type": "structure",
"members": {
"message": {
"target": "smithy.api#String",
"traits": {
"smithy.api#required": {}
}
}
},
"traits": {
"smithy.api#documentation": "<p>You do not have sufficient access to perform this action.</p>",
"smithy.api#error": "client",
"smithy.api#httpError": 403
}
},
"com.amazonaws.connectcases#AmazonConnectCases": {
"type": "service",
"version": "2022-10-03",
"operations": [
{
"target": "com.amazonaws.connectcases#ListTagsForResource"
},
{
"target": "com.amazonaws.connectcases#TagResource"
},
{
"target": "com.amazonaws.connectcases#UntagResource"
}
],
"resources": [
{
"target": "com.amazonaws.connectcases#Case"
},
{
"target": "com.amazonaws.connectcases#Domain"
},
{
"target": "com.amazonaws.connectcases#Field"
},
{
"target": "com.amazonaws.connectcases#Layout"
},
{
"target": "com.amazonaws.connectcases#Template"
}
],
"traits": {
"aws.api#service": {
"sdkId": "ConnectCases",
"arnNamespace": "cases",
"cloudTrailEventSource": "event-source-placeholder",
"endpointPrefix": "cases"
},
"aws.auth#sigv4": {
"name": "cases"
},
"aws.protocols#restJson1": {},
"smithy.api#cors": {
"additionalAllowedHeaders": [
"*",
"Authorization",
"Date",
"X-Amz-Date",
"X-Amz-Security-Token",
"X-Amz-Target",
"content-type",
"x-amz-content-sha256",
"x-amz-user-agent",
"x-amzn-platform-id",
"x-amzn-trace-id"
]
},
"smithy.api#documentation": "<p>With Amazon Connect Cases, your agents can track and manage customer issues that require\n multiple interactions, follow-up tasks, and teams in your contact center. A case represents a\n customer issue. It records the issue, the steps and interactions taken to resolve the issue,\n and the outcome. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/cases.html\">Amazon Connect Cases</a> in the\n <i>Amazon Connect Administrator Guide</i>.</p>",
"smithy.api#title": "Amazon Connect Cases",
"smithy.rules#endpointRuleSet": {
"version": "1.0",
"parameters": {
"Region": {
"builtIn": "AWS::Region",
"required": false,
"documentation": "The AWS region used to dispatch the request.",
"type": "String"
},
"UseDualStack": {
"builtIn": "AWS::UseDualStack",
"required": true,
"default": false,
"documentation": "When true, use the dual-stack endpoint. If the configured endpoint does not support dual-stack, dispatching the request MAY return an error.",
"type": "Boolean"
},
"UseFIPS": {
"builtIn": "AWS::UseFIPS",
"required": true,
"default": false,
"documentation": "When true, send this request to the FIPS-compliant regional endpoint. If the configured endpoint does not have a FIPS compliant endpoint, dispatching the request will return an error.",
"type": "Boolean"
},
"Endpoint": {
"builtIn": "SDK::Endpoint",
"required": false,
"documentation": "Override the endpoint used to send this request",
"type": "String"
}
},
"rules": [
{
"conditions": [
{
"fn": "isSet",
"argv": [
{
"ref": "Endpoint"
}
]
}
],
"rules": [
{
"conditions": [
{
"fn": "booleanEquals",
"argv": [
{
"ref": "UseFIPS"
},
true
]
}
],
"error": "Invalid Configuration: FIPS and custom endpoint are not supported",
"type": "error"
},
{
"conditions": [],
"rules": [
{
"conditions": [
{
"fn": "booleanEquals",
"argv": [
{
"ref": "UseDualStack"
},
true
]
}
],
"error": "Invalid Configuration: Dualstack and custom endpoint are not supported",
"type": "error"
},
{
"conditions": [],
"endpoint": {
"url": {
"ref": "Endpoint"
},
"properties": {},
"headers": {}
},
"type": "endpoint"
}
],
"type": "tree"
}
],
"type": "tree"
},
{
"conditions": [],
"rules": [
{
"conditions": [
{
"fn": "isSet",
"argv": [
{
"ref": "Region"
}
]
}
],
"rules": [
{
"conditions": [
{
"fn": "aws.partition",
"argv": [
{
"ref": "Region"
}
],
"assign": "PartitionResult"
}
],
"rules": [
{
"conditions": [
{
"fn": "booleanEquals",
"argv": [
{
"ref": "UseFIPS"
},
true
]
},
{
"fn": "booleanEquals",
"argv": [
{
"ref": "UseDualStack"
},
true
]
}
],
"rules": [
{
"conditions": [
{
"fn": "booleanEquals",
"argv": [
true,
{
"fn": "getAttr",
"argv": [
{
"ref": "PartitionResult"
},
"supportsFIPS"
]
}
]
},
{
"fn": "booleanEquals",
"argv": [
true,
{
"fn": "getAttr",
"argv": [
{
"ref": "PartitionResult"
},
"supportsDualStack"
]
}
]
}
],
"rules": [
{
"conditions": [],
"rules": [
{
"conditions": [],
"endpoint": {
"url": "https://cases-fips.{Region}.{PartitionResult#dualStackDnsSuffix}",
"properties": {},
"headers": {}
},
"type": "endpoint"
}
],
"type": "tree"
}
],
"type": "tree"
},
{
"conditions": [],
"error": "FIPS and DualStack are enabled, but this partition does not support one or both",
"type": "error"
}
],
"type": "tree"
},
{
"conditions": [
{
"fn": "booleanEquals",
"argv": [
{
"ref": "UseFIPS"
},
true
]
}
],
"rules": [
{
"conditions": [
{
"fn": "booleanEquals",
"argv": [
{
"fn": "getAttr",
"argv": [
{
"ref": "PartitionResult"
},
"supportsFIPS"
]
},
true
]
}
],
"rules": [
{
"conditions": [],
"rules": [
{
"conditions": [],
"endpoint": {
"url": "https://cases-fips.{Region}.{PartitionResult#dnsSuffix}",
"properties": {},
"headers": {}
},
"type": "endpoint"
}
],
"type": "tree"
}
],
"type": "tree"
},
{
"conditions": [],
"error": "FIPS is enabled but this partition does not support FIPS",
"type": "error"
}
],
"type": "tree"
},
{
"conditions": [
{
"fn": "booleanEquals",
"argv": [
{
"ref": "UseDualStack"
},
true
]
}
],
"rules": [
{
"conditions": [
{
"fn": "booleanEquals",
"argv": [
true,
{
"fn": "getAttr",
"argv": [
{
"ref": "PartitionResult"
},
"supportsDualStack"
]
}
]
}
],
"rules": [
{
"conditions": [],
"rules": [
{
"conditions": [],
"endpoint": {
"url": "https://cases.{Region}.{PartitionResult#dualStackDnsSuffix}",
"properties": {},
"headers": {}
},
"type": "endpoint"
}
],
"type": "tree"
}
],
"type": "tree"
},
{
"conditions": [],
"error": "DualStack is enabled but this partition does not support DualStack",
"type": "error"
}
],
"type": "tree"
},
{
"conditions": [],
"rules": [
{
"conditions": [],
"endpoint": {
"url": "https://cases.{Region}.{PartitionResult#dnsSuffix}",
"properties": {},
"headers": {}
},
"type": "endpoint"
}
],
"type": "tree"
}
],
"type": "tree"
}
],
"type": "tree"
},
{
"conditions": [],
"error": "Invalid Configuration: Missing Region",
"type": "error"
}
],
"type": "tree"
}
]
},
"smithy.rules#endpointTests": {
"testCases": [
{
"documentation": "For region us-east-1 with FIPS enabled and DualStack enabled",
"expect": {
"endpoint": {
"url": "https://cases-fips.us-east-1.api.aws"
}
},
"params": {
"Region": "us-east-1",
"UseFIPS": true,
"UseDualStack": true
}
},
{
"documentation": "For region us-east-1 with FIPS enabled and DualStack disabled",
"expect": {
"endpoint": {
"url": "https://cases-fips.us-east-1.amazonaws.com"
}
},
"params": {
"Region": "us-east-1",
"UseFIPS": true,
"UseDualStack": false
}
},
{
"documentation": "For region us-east-1 with FIPS disabled and DualStack enabled",
"expect": {
"endpoint": {
"url": "https://cases.us-east-1.api.aws"
}
},
"params": {
"Region": "us-east-1",
"UseFIPS": false,
"UseDualStack": true
}
},
{
"documentation": "For region us-east-1 with FIPS disabled and DualStack disabled",
"expect": {
"endpoint": {
"url": "https://cases.us-east-1.amazonaws.com"
}
},
"params": {
"Region": "us-east-1",
"UseFIPS": false,
"UseDualStack": false
}
},
{
"documentation": "For region cn-north-1 with FIPS enabled and DualStack enabled",
"expect": {
"endpoint": {
"url": "https://cases-fips.cn-north-1.api.amazonwebservices.com.cn"
}
},
"params": {
"Region": "cn-north-1",
"UseFIPS": true,
"UseDualStack": true
}
},
{
"documentation": "For region cn-north-1 with FIPS enabled and DualStack disabled",
"expect": {
"endpoint": {
"url": "https://cases-fips.cn-north-1.amazonaws.com.cn"
}
},
"params": {
"Region": "cn-north-1",
"UseFIPS": true,
"UseDualStack": false
}
},
{
"documentation": "For region cn-north-1 with FIPS disabled and DualStack enabled",
"expect": {
"endpoint": {
"url": "https://cases.cn-north-1.api.amazonwebservices.com.cn"
}
},
"params": {
"Region": "cn-north-1",
"UseFIPS": false,
"UseDualStack": true
}
},
{
"documentation": "For region cn-north-1 with FIPS disabled and DualStack disabled",
"expect": {
"endpoint": {
"url": "https://cases.cn-north-1.amazonaws.com.cn"
}
},
"params": {
"Region": "cn-north-1",
"UseFIPS": false,
"UseDualStack": false
}
},
{
"documentation": "For region us-gov-east-1 with FIPS enabled and DualStack enabled",
"expect": {
"endpoint": {
"url": "https://cases-fips.us-gov-east-1.api.aws"
}
},
"params": {
"Region": "us-gov-east-1",
"UseFIPS": true,
"UseDualStack": true
}
},
{
"documentation": "For region us-gov-east-1 with FIPS enabled and DualStack disabled",
"expect": {
"endpoint": {
"url": "https://cases-fips.us-gov-east-1.amazonaws.com"
}
},
"params": {
"Region": "us-gov-east-1",
"UseFIPS": true,
"UseDualStack": false
}
},
{
"documentation": "For region us-gov-east-1 with FIPS disabled and DualStack enabled",
"expect": {
"endpoint": {
"url": "https://cases.us-gov-east-1.api.aws"
}
},
"params": {
"Region": "us-gov-east-1",
"UseFIPS": false,
"UseDualStack": true
}
},
{
"documentation": "For region us-gov-east-1 with FIPS disabled and DualStack disabled",
"expect": {
"endpoint": {
"url": "https://cases.us-gov-east-1.amazonaws.com"
}
},
"params": {
"Region": "us-gov-east-1",
"UseFIPS": false,
"UseDualStack": false
}
},
{
"documentation": "For region us-iso-east-1 with FIPS enabled and DualStack enabled",
"expect": {
"error": "FIPS and DualStack are enabled, but this partition does not support one or both"
},
"params": {
"Region": "us-iso-east-1",
"UseFIPS": true,
"UseDualStack": true
}
},
{
"documentation": "For region us-iso-east-1 with FIPS enabled and DualStack disabled",
"expect": {
"endpoint": {
"url": "https://cases-fips.us-iso-east-1.c2s.ic.gov"
}
},
"params": {
"Region": "us-iso-east-1",
"UseFIPS": true,
"UseDualStack": false
}
},
{
"documentation": "For region us-iso-east-1 with FIPS disabled and DualStack enabled",
"expect": {
"error": "DualStack is enabled but this partition does not support DualStack"
},
"params": {
"Region": "us-iso-east-1",
"UseFIPS": false,
"UseDualStack": true
}
},
{
"documentation": "For region us-iso-east-1 with FIPS disabled and DualStack disabled",
"expect": {
"endpoint": {
"url": "https://cases.us-iso-east-1.c2s.ic.gov"
}
},
"params": {
"Region": "us-iso-east-1",
"UseFIPS": false,
"UseDualStack": false
}
},
{
"documentation": "For region us-isob-east-1 with FIPS enabled and DualStack enabled",
"expect": {
"error": "FIPS and DualStack are enabled, but this partition does not support one or both"
},
"params": {
"Region": "us-isob-east-1",
"UseFIPS": true,
"UseDualStack": true
}
},
{
"documentation": "For region us-isob-east-1 with FIPS enabled and DualStack disabled",
"expect": {
"endpoint": {
"url": "https://cases-fips.us-isob-east-1.sc2s.sgov.gov"
}
},
"params": {
"Region": "us-isob-east-1",
"UseFIPS": true,
"UseDualStack": false
}
},
{
"documentation": "For region us-isob-east-1 with FIPS disabled and DualStack enabled",
"expect": {
"error": "DualStack is enabled but this partition does not support DualStack"
},
"params": {
"Region": "us-isob-east-1",
"UseFIPS": false,
"UseDualStack": true
}
},
{
"documentation": "For region us-isob-east-1 with FIPS disabled and DualStack disabled",
"expect": {
"endpoint": {
"url": "https://cases.us-isob-east-1.sc2s.sgov.gov"
}
},
"params": {
"Region": "us-isob-east-1",
"UseFIPS": false,
"UseDualStack": false
}
},
{
"documentation": "For custom endpoint with region set and fips disabled and dualstack disabled",
"expect": {
"endpoint": {
"url": "https://example.com"
}
},
"params": {
"Region": "us-east-1",
"UseFIPS": false,
"UseDualStack": false,
"Endpoint": "https://example.com"
}
},
{
"documentation": "For custom endpoint with region not set and fips disabled and dualstack disabled",
"expect": {
"endpoint": {
"url": "https://example.com"
}
},
"params": {
"UseFIPS": false,
"UseDualStack": false,
"Endpoint": "https://example.com"
}
},
{
"documentation": "For custom endpoint with fips enabled and dualstack disabled",
"expect": {
"error": "Invalid Configuration: FIPS and custom endpoint are not supported"
},
"params": {
"Region": "us-east-1",
"UseFIPS": true,
"UseDualStack": false,
"Endpoint": "https://example.com"
}
},
{
"documentation": "For custom endpoint with fips disabled and dualstack enabled",
"expect": {
"error": "Invalid Configuration: Dualstack and custom endpoint are not supported"
},
"params": {
"Region": "us-east-1",
"UseFIPS": false,
"UseDualStack": true,
"Endpoint": "https://example.com"
}
},
{
"documentation": "Missing region",
"expect": {
"error": "Invalid Configuration: Missing Region"
}
}
],
"version": "1.0"
}
}
},
"com.amazonaws.connectcases#Arn": {
"type": "string",
"traits": {
"smithy.api#length": {
"min": 1,
"max": 500
}
}
},
"com.amazonaws.connectcases#AssociationTime": {
"type": "timestamp",
"traits": {
"smithy.api#timestampFormat": "date-time"
}
},
"com.amazonaws.connectcases#AuditEvent": {
"type": "structure",
"members": {
"eventId": {
"target": "com.amazonaws.connectcases#AuditEventId",
"traits": {
"smithy.api#documentation": "<p>Unique identifier of a case audit history event.</p>",
"smithy.api#required": {}
}
},
"type": {
"target": "com.amazonaws.connectcases#AuditEventType",
"traits": {
"smithy.api#documentation": "<p>The Type of an audit history event.</p>",
"smithy.api#required": {}
}
},
"relatedItemType": {
"target": "com.amazonaws.connectcases#RelatedItemType",
"traits": {
"smithy.api#documentation": "<p>The Type of the related item.</p>"
}
},
"performedTime": {
"target": "com.amazonaws.connectcases#AuditEventDateTime",
"traits": {
"smithy.api#documentation": "<p>Time at which an Audit History event took place.</p>",
"smithy.api#required": {}
}
},
"fields": {
"target": "com.amazonaws.connectcases#AuditEventFieldList",
"traits": {
"smithy.api#documentation": "<p>A list of Case Audit History event fields.</p>",
"smithy.api#required": {}
}
},
"performedBy": {
"target": "com.amazonaws.connectcases#AuditEventPerformedBy",
"traits": {
"smithy.api#documentation": "<p>Information of the user which performed the audit.</p>"
}
}
},
"traits": {
"smithy.api#documentation": "<p>Represents the content of a particular audit event.</p>"
}
},
"com.amazonaws.connectcases#AuditEventDateTime": {
"type": "timestamp",
"traits": {
"smithy.api#timestampFormat": "date-time"
}
},
"com.amazonaws.connectcases#AuditEventField": {
"type": "structure",
"members": {
"eventFieldId": {
"target": "com.amazonaws.connectcases#AuditEventFieldId",
"traits": {
"smithy.api#documentation": "<p>Unique identifier of field in an Audit History entry.</p>",
"smithy.api#required": {}
}
},
"oldValue": {
"target": "com.amazonaws.connectcases#AuditEventFieldValueUnion",
"traits": {
"smithy.api#documentation": "<p>Union of potential field value types.</p>"
}
},
"newValue": {
"target": "com.amazonaws.connectcases#AuditEventFieldValueUnion",
"traits": {
"smithy.api#documentation": "<p>Union of potential field value types.</p>",
"smithy.api#required": {}
}
}
},
"traits": {
"smithy.api#documentation": "<p>Fields for audit event.</p>"
}
},
"com.amazonaws.connectcases#AuditEventFieldId": {
"type": "string",
"traits": {
"smithy.api#length": {
"min": 1,
"max": 500
}
}
},
"com.amazonaws.connectcases#AuditEventFieldList": {
"type": "list",
"member": {
"target": "com.amazonaws.connectcases#AuditEventField"
},
"traits": {
"smithy.api#sparse": {}
}
},
"com.amazonaws.connectcases#AuditEventFieldValueUnion": {
"type": "union",
"members": {
"stringValue": {
"target": "smithy.api#String",
"traits": {
"smithy.api#documentation": "<p>Can be either null, or have a String value type. Only one value can be provided.</p>",
"smithy.api#length": {
"max": 500
}
}
},
"doubleValue": {
"target": "smithy.api#Double",
"traits": {
"smithy.api#documentation": "<p>Can be either null, or have a Double value type. Only one value can be provided.</p>"
}
},
"booleanValue": {
"target": "smithy.api#Boolean",
"traits": {
"smithy.api#documentation": "<p>Can be either null, or have a Boolean value type. Only one value can be provided.</p>"
}
},
"emptyValue": {
"target": "com.amazonaws.connectcases#EmptyFieldValue"
},
"userArnValue": {
"target": "smithy.api#String",
"traits": {
"smithy.api#documentation": "<p>Can be either null, or have a String value type formatted as an ARN. Only one value can be\n provided.</p>"
}
}
},
"traits": {
"smithy.api#documentation": "<p>Object to store union of Field values.</p>"
}
},
"com.amazonaws.connectcases#AuditEventId": {
"type": "string",
"traits": {
"smithy.api#length": {
"min": 1,
"max": 500
}
}
},
"com.amazonaws.connectcases#AuditEventPerformedBy": {
"type": "structure",
"members": {
"user": {
"target": "com.amazonaws.connectcases#UserUnion"
},
"iamPrincipalArn": {
"target": "com.amazonaws.connectcases#IamPrincipalArn",
"traits": {
"smithy.api#documentation": "<p>Unique identifier of an IAM role.</p>",
"smithy.api#required": {}
}
}
},
"traits": {
"smithy.api#documentation": "<p>Information of the user which performed the audit.</p>"
}
},
"com.amazonaws.connectcases#AuditEventType": {
"type": "string",
"traits": {
"smithy.api#enum": [
{
"value": "Case.Created",
"name": "CASE_CREATED"
},
{
"value": "Case.Updated",
"name": "CASE_UPDATED"
},
{
"value": "RelatedItem.Created",
"name": "RELATED_ITEM_CREATED"
}
]
}
},
"com.amazonaws.connectcases#AuditEventsList": {
"type": "list",
"member": {
"target": "com.amazonaws.connectcases#AuditEvent"
},
"traits": {
"smithy.api#sparse": {}
}
},
"com.amazonaws.connectcases#BasicLayout": {
"type": "structure",
"members": {
"topPanel": {
"target": "com.amazonaws.connectcases#LayoutSections",
"traits": {
"smithy.api#documentation": "<p>This represents sections in a panel of the page layout.</p>"
}
},
"moreInfo": {
"target": "com.amazonaws.connectcases#LayoutSections",
"traits": {
"smithy.api#documentation": "<p>This represents sections in a tab of the page layout.</p>"
}
}
},
"traits": {
"smithy.api#documentation": "<p>Content specific to <code>BasicLayout</code> type. It configures fields in the top panel\n and More Info tab of agent application. </p>"
}
},
"com.amazonaws.connectcases#BatchGetField": {
"type": "operation",
"input": {
"target": "com.amazonaws.connectcases#BatchGetFieldRequest"
},
"output": {
"target": "com.amazonaws.connectcases#BatchGetFieldResponse"
},
"errors": [
{
"target": "com.amazonaws.connectcases#AccessDeniedException"
},
{
"target": "com.amazonaws.connectcases#InternalServerException"
},
{
"target": "com.amazonaws.connectcases#ResourceNotFoundException"
},
{
"target": "com.amazonaws.connectcases#ThrottlingException"
},
{
"target": "com.amazonaws.connectcases#ValidationException"
}
],
"traits": {
"smithy.api#documentation": "<p>Returns the description for the list of fields in the request parameters. </p>",
"smithy.api#http": {